Terms of Service
Legal terms and conditions for using our services
Please read these terms carefully before using our healthcare staffing services
Last Updated
September 2025
Acceptance of Terms
Welcome to Reliable Healthcare. These Terms of Service ("Terms") govern your use of our website, services, and any related applications or platforms (collectively, the "Services") operated by Reliable Healthcare ("we," "us," or "our").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
Our Services
Reliable Healthcare provides healthcare staffing and recruitment services, including:
- Permanent and temporary healthcare staff placement
- Recruitment services for healthcare facilities
- Professional vetting and qualification verification
- Payroll and administrative services for placed staff
- Training and professional development opportunities
- Compliance and regulatory support
User Responsibilities
For Healthcare Professionals
- Provide accurate and complete information about qualifications, experience, and availability
- Maintain current professional registrations and certifications
- Comply with all applicable healthcare regulations and standards
- Report any changes in professional status or criminal convictions
- Perform duties with professional competence and integrity
- Attend required training sessions and compliance updates
For Healthcare Facilities
- Provide accurate information about staffing requirements and working conditions
- Ensure safe working environments for all staff
- Pay agreed fees promptly according to contract terms
- Comply with employment law and healthcare regulations
- Provide necessary orientation and facility-specific training
- Report any incidents or concerns promptly
Account Registration and Security
To use certain features of our Services, you may need to create an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and update your information to keep it accurate and current
- Maintain the security and confidentiality of your account credentials
- Notify us immediately of any unauthorized use of your account
- Accept responsibility for all activities under your account
Fees and Payment
Healthcare Facilities
- Fees are based on our published rate structure or individual agreements
- Payment terms are typically 30 days from invoice date
- Late payment charges may apply as specified in your contract
- All fees are exclusive of VAT unless otherwise stated
Healthcare Professionals
- No fees are charged to healthcare professionals for job placement
- Payroll deductions may apply for certain services (pension, insurance)
- Travel and accommodation reimbursements as agreed
Intellectual Property
All content, features, and functionality of our Services, including but not limited to text, graphics, logos, images, software, and design, are owned by Reliable Healthcare or our licensors and are protected by intellectual property laws.
You may not:
- Copy, reproduce, distribute, or create derivative works from our content
- Use our trademarks, logos, or brand names without permission
- Reverse engineer or attempt to extract source code from our Services
- Remove or modify any copyright or proprietary notices
Prohibited Activities
You agree not to:
- Use our Services for any unlawful purpose or in violation of applicable laws
- Impersonate any person or entity or misrepresent your affiliation
- Upload or transmit harmful, offensive, or inappropriate content
- Interfere with or disrupt our Services or servers
- Attempt to gain unauthorized access to our systems
- Solicit or poach healthcare professionals for competing services
- Share confidential information obtained through our Services
Data Protection and Privacy
Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using our Services, you consent to the processing of your personal data as described in our Privacy Policy, including compliance with GDPR requirements.
Disclaimers and Limitations
Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:
- Implied warranties of merchantability and fitness for a particular purpose
- Warranties regarding the accuracy, reliability, or completeness of information
- Warranties that our Services will be uninterrupted or error-free
Limitation of Liability
To the maximum extent permitted by law, Reliable Healthcare shall not be liable for any:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, data, use, goodwill, or other intangible losses
- Damages resulting from the actions of healthcare professionals we place
- Damages arising from third-party content or services
Our total liability for any claim shall not exceed the fees paid by you to us in the 12 months preceding the claim.
Indemnification
You agree to indemnify, defend, and hold harmless Reliable Healthcare and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from:
- Your use of our Services in violation of these Terms
- Your violation of any third-party rights
- Any negligent or wrongful acts or omissions
- Any false or misleading information you provide
Termination
We may terminate or suspend your access to our Services immediately, without prior notice, for any reason, including breach of these Terms.
You may terminate your account at any time by contacting us.
Upon termination, your right to use our Services will cease immediately, but provisions regarding intellectual property, disclaimers, and limitations of liability will survive.
Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Ireland. Any disputes arising from these Terms or our Services shall be subject to the exclusive jurisdiction of the Irish courts.
Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through our Services. Your continued use of our Services after changes become effective constitutes acceptance of the new Terms.
Contact Information
If you have questions about these Terms of Service
Legal Department
Postal Address
The Elms Rathbridge Demesne
Whitesland Kildare
Co. Kildare R51PT16
Ireland
Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.